Life seems to end pretty good for Dec 2008 except the 'never-ending' Bank A project which had been completed 3 years ago and UAT-ed for 5 times but still no sign of when it is going to roll out. I once joked by predicting the project will not roll out even Deepavali 2008. Guess what.....my prediction came true (Time to consider career change to become astrology expert) and now Santa Clause is coming to townnnn still no sign of anything to everything.

 

After gone through numerous emails, phone calls, meeting, the client (Bank A) not only unable to provide a clear direction on our project faith, its even blocking the project money payment with the excuse "you still owe us outstanding items". However, when we request for the list of outstanding items to be presented to us, none of them know exactly what are the items but keep vaguely meantion "outstanding items".

Speaking about invoices payment, the person in charge has been pushing around the responsbilities among each other in the department. Not answering phone calls, no reply any emails, seems like she has vaporated through the air.

 

It take us more than 3 years to request for a clear direction on the project and still we are waiting for the Bank to set an suitable timing appointment for the meeting. Reasons given by the Bank A is "we are busy-ing with other projects, bear in mind...you are not the only vendor we handle, we got a lot of other system that we need to deal with". Such an arrogant excuses had been given to us all the time whenever we request for a clear cut decision.

 

To me, any project that cannot be roll out even after 3 years of development completion is a total failure and having serious defect along the project management process. 3 years is not a short period of time, 3 years is long enough to complete a part-time MBA.

 

Yesterday, I attended a meeting for my current project with another (Bank R) of the same system nature and in less than 2 hours, all our questions about our future had been answered. We sorted out a clear direction to proceed and achieving win-win situation.