28th Mar 2008 is the date when the project should reach its destination, ie: soft launch.

 

For the past 2 months, everyday without failed emails flying here and there because of IPs mis-configuration. More than 100 emails related to this matters from the client waiting for help from us. As a Bank, the IT team failed to know what are the correct IPs to be used, they constantly ask us to provide the correct IPs and confirm if the IPs are correct. This is very weird, it is the Bank infrasturcture and we do not have any information on how the structure looks like. What is our justification to confirm whether the given IPs are correct or not?

 

While the problem is clearly showed that, unless the correct IPs are being configured by the Bank IT team itself, no one on Earth can possibly know which IP to be used. The whole Bank project team members is expecting vendor to take the responsiblities to resolve the problem. In all the emails, the Bank IT department is writing "Pending vendor to revert, kindly resolved this ASAP". We as the vendor had politely asked for more information to assist in this matter, however, the Bank told us, those information are private and confidential and shall not ber released to us. If vendor cannot know the the network structure, how can we possible to know what are the correct IPs to be used? If we do not know the corect IPs to be used, why the Bank constantly ask us to confirm whether their "choice" of IPs setting is correct or not?

 

When I finally burst my patient and inform the whole team that, the ball is now at the Bank court, it seems that non of the Bank team members know the IPs to use, we as the vendor cannot proceed from here. Stop pushing the blame on us and the Bank should buck up to investigate what is the Bank network infra and get the correct IPs to be configured.

 

End of the day, I got a "compliment" email from the Bank asking me to stop giving comments and tell my boss that I did not show my support in this matter.

 

Hello.............anybody there? are you all still asleep or what?